Frequently Asked Questions

I don't live in Kent or London but I'd like to use your company

If your area is not listed in our area’s we cover page, please do still get in touch, we predominantly cover Kent and the whole of the South East. If your home falls out of our area that’s fine too, please still get in touch as we would be happy to help.

What does your warranty cover?

Our warranty covers the following:

Wooden products

colour fastness for Wood – 5 years

Structure for wood – 5 years

Hardware for wood – 5 years

Stainless steel hardware – 5 years

MDF and/or  WATERPROOF product

MDF – 5 years

Colour Fastness  – 5 years
Structure  – 5 years
Hardware – 5 year
Stainless Steel Hardware –  5 years

WATERPROOF product

You can request a copy of our terms of warranty

How do I clean my shutters?

Shutters are designed to be maintenance free, so very little after care is required. you can dust them or give them a wipe with a damp cloth.

What are your shutters made from?

We only supply wood, MDF or waterproof Shutters. Information regarding our products are see in each individual page in our menu.

Can shutters be fitted on patio & back doors?

They certainly can! Shutters aren’t just for windows, they look good on doors also. Depending on the size of the area, we can install shutters with a frame or with a track system.

Will the shutters let much light in?

You can have as much or as little light you need by choosing the right louvre size. We can help you decide and we have samples we can show you when we visit.

Do you offer a shutter warranty?

The Shutter Tree supply you with a 5 year warranty. We can email you out a full copy of the terms and conditions with your quotation.

How can I request a design survey?

Feel free to use our contact form, or give us a call to arrange an appointment where we will come and visit you at your home to discuss your options and show you samples and colour choices.

How long do shutters take to arrive from order?

Shutters in the past have always arrived from 6 weeks, but due to the shipping issues many industries are experiencing, we have a  current lead time of 14/16 weeks. We will keep you updated as the weeks pass.

Do you require a deposit?

We require a 50% deposit when ordering, we will then send you confirmation of your order.

Who fits the shutters?

We have a team of experienced shutter fitters which are carpenters/ joiners that will ensure your shutters are fitted to a high standard.

Will you send me confirmation when I order?

Yes of course! we send you out an order confirmation with all your order details & choices on.

Can I get a quote without coming round?

Yes of course! call or email us with your measurements and we can give you a rough estimate.

Do you offer temporary blinds ?

yes we do!

once you have paid your deposit, we can offer you temporary blinds for your windows, we supply white & black colour options.

 

How long do shutters last for ?

A long time!

It’s hard to give an exact time, but to give you some idea, we have sold shutters to previous customers’ children when they have bought their first home, or if a customer has bought shutters some years and they fancy a colour change or the way its operated, then they will purchase more.

 

The Shutter Tree
promise

Here at the Shutter Tree we really do pride ourselves on our friendly, honest, and transparent approach. You will see by our various options there is a window solution for you. Once you have made initial contact with us rest assured we will give you the best advice possible for you, your home, and your budget.

The Shutter Tree offers a tailor made service.

We genuinely have a real passion for what we do!

Feel free to contact us here today.

 

Kitchen Shutters